Shipping & Delivery Policy
At ElysaNova, we are committed to delivering your order as quickly and efficiently as possible. Below you will find all relevant information regarding our shipping and delivery process.
Processing Time
- Orders are processed within 1–3 business days
- Once your order has been shipped, you will receive a confirmation email with tracking information
Please note that processing times may vary during peak periods or due to high demand.
Delivery Time
- The estimated delivery time is 3–7 business days, depending on your location
- Delivery times may be affected by external factors such as:
- Customs procedures
- Public holidays
- High seasonal demand
We always aim to deliver your order within the estimated timeframe, but delays can occasionally occur.
Shipping Method & Origin
- All orders are shipped directly from our international suppliers
- This allows us to offer a wide range of products at competitive prices
Depending on your country, customs duties or import fees may apply, which are the responsibility of the customer.
Shipping Costs
- Shipping costs are calculated at checkout
- Costs may vary depending on:
- Destination
- Package weight
- Selected shipping method
Shipping Responsibility
- If tracking information confirms that the package has been delivered, responsibility transfers to the customer
- Customers must ensure that all shipping details are accurate at checkout
- Any address errors must be reported within 24 hours of placing the order
Contact
If you have any questions regarding shipping or delivery, please contact us at: