Terms & Conditions
These Terms & Conditions apply to all purchases made through the website of ElysaNova. By accessing our website and placing an order, you agree to be bound by these terms.
For any questions, you can contact us at:
info@elysanova.com
Applicability
By placing an order on our website, you confirm that you have read, understood, and agreed to these Terms & Conditions. These terms apply to all offers, orders, and agreements made through ElysaNova.
Product Information
We strive to provide accurate and up-to-date product descriptions, images, and details. However:
- Minor variations in color, size, or design may occur
- Typographical errors or inaccuracies may happen
ElysaNova reserves the right to correct any errors without prior notice.
Orders & Payment
- Orders are processed only after full payment has been received
- We offer multiple secure payment methods, which may vary depending on your location
- Customers are responsible for ensuring that their chosen payment method is valid and available in their country
Processing & Delivery
We aim to deliver your order as efficiently as possible:
- Processing time: 1–3 business days
- Shipping time: 3–7 business days (depending on location)
- Orders are shipped directly from our international suppliers
Please note that delays may occur due to customs, holidays, or unforeseen circumstances.
Returns & Cancellations
For detailed information regarding returns, refunds, and cancellations, please refer to our Return Policy.
Liability
- ElysaNova is not liable for lost or damaged packages if the tracking information confirms successful delivery
- Customers are responsible for providing accurate shipping information
- Any errors in the shipping address must be reported within 24 hours of placing the order
Intellectual Property
All content on this website, including but not limited to:
- Texts
- Images
- Logos
- Designs
is the exclusive property of ElysaNova and may not be copied, reproduced, or used without prior written permission.
Complaints Procedure
If you have a complaint, you can contact us at:
info@elysanova.com
We aim to respond to all inquiries within 5 business days and will do our best to resolve any issues promptly and fairly.